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Hugh works with SIL internal business units to help them articulate the services they provide and then to visualize those as web based interactions on

This involves:

  • a lot of talking and listening
  • understanding the big picture goals
  • understanding how website users behave
  • understanding technologies and their relationship to business goals
  • helping business unit directors envision and understand how web technology benefits their operations
  • implementing concepts with lots of details for users who only want certain details at certain times
  • mapping out the pathway for website users as they engage with web services
  • being aware and using design to productively affect website user’s emotional connections and responses to services

For the first 6 months Hugh worked with International Language Program Training (ILPT) to help them bring their services to Their site is currently at

Project Details